What can I upload?
Text-based PDFs work best: papers, preprints, theses, reports, protocols. Scanned PDFs need text recognition first, and other formats such as Word documents can be added by arrangement.
Can I include papers I co-authored but don’t hold the copyright to?
Usually the accepted manuscript or an open-access version is the right file to use, and most publishers say which versions you may share. On plans we set up for you, we check what each publisher allows before anything goes live.
How accurate are the answers?
They are grounded in your documents and cite the pages they drew on, which makes them easy to check. Like any language model, it can still misread a passage, so treat answers as a fast way into the source, not a replacement for it.
What if the answer isn’t in my documents?
It says it can’t find the answer in them. It doesn’t fall back on general knowledge.
Is Free really free?
Yes. No card, no time limit and no adverts. A Free assistant carries a small Tasman Lab badge, which is how other researchers find us.
How long does setup take?
Start free and your assistant is live in about five minutes. If we set it up for you, Researcher and Lab assistants are ready within a week of receiving your documents. Institution projects are scheduled with you.
What happens when the 14-day trial ends?
Your assistant moves to Free unless you choose a plan. Your first 3 papers stay visible; the others are hidden for 30 days, then deleted. Free never expires, and upgrading within those 30 days brings every paper back.
Can I add papers later?
Yes. Send new documents whenever you like; we add them within a few working days, up to your plan’s limit.
Can I cancel?
Monthly plans can be cancelled at any time, effective at the end of the month you’ve paid for. Annual plans get a full refund within 14 days of starting, then run to the end of the paid year. You can cancel from your account page; the link is in your billing emails. Your assistant then moves to Free rather than disappearing.
Do you offer academic or student discounts?
The Free plan costs nothing and never expires, and the Researcher plan is priced for individual academics. If cost is the only thing in the way, email us.